Public Utility Commission
Chapter 860
Division 36
WATER UTILITIES
860-036-1500
Grounds for Involuntary Disconnection
(1) A water utility may disconnect water service when:
(a) A customer fails to pay charges due for services rendered under a water utility tariff or statement of rates;
(b) A customer fails to pay a deposit, fails to timely provide a surety under OAR 860 036-1230 or comply with its terms, or fails to comply with the terms of a deposit installment agreement under OAR 860-036-1240.
(c) A customer fails to comply by the terms of a payment agreement under OAR 860 036-1240(3) or 860-036-1420;
(d) A customer provides false identification to establish or to continue service;
(e) A customer has facilities that do not comply with the applicable codes, rules, regulations, or the best practices governing safe and adequate water service, including compliance with the water utility's Cross Connection Control Program;
(f) A customer fails to provide reasonable access to the meter or premises;
(g) A customer tampers with water utility facilities or engages in theft of service or unauthorized use of water;
(h) A customer fails to comply with water restriction requirements under OAR 860 036-1670; or
(i) The Commission approves the disconnection of service.
(2) Nothing in this rule prevents a water utility from temporarily interrupting service to protect the health and safety of its customers or to maintain the integrity of its system.
Statutory/Other Authority: ORS 183, 756 & 757
Statutes/Other Implemented: ORS 756.040, 757.035 & 757.225
History:
PUC 1-2017, f. & cert. ef. 1-24-17